Refund and Cancellation Policy

1. Cancellation Before Work Begins (Enquiry / Review Stage)

You may request cancellation before we begin printing, purchase postage/courier service, or otherwise commence work on your order.

If we have already reviewed your order and provided a real-time reply at the enquiry stage — for example, confirming feasibility, pricing, or scheduling — before you cancel, a 12% service charge on the total order amount will be deducted to cover that work. The remaining amount will be refunded through the original payment method.

2. Cancellation After Work Has Begun

If an order is cancelled, refused, or cannot be processed after work has commenced — such as printing, sampling, preparation, postal booking, delivery arrangements, site visits, or other chargeable work — the amount refundable to the customer may be reduced by 25% of the estimated total cost, or the advance amount actually paid, whichever is lower, together with any actual third-party or service expenses already incurred where applicable.

Where printing, preparation, postal booking, delivery arrangements, site visits, or other chargeable work has already been completed, the corresponding actual costs may also be deducted before calculating any refund.

Any refund therefore depends on the stage at which the order is cancelled or refused, and the costs already incurred at that stage.

3. Refusal Due to Prohibited or Defamatory Content

If, on review, submitted material is found to be defamatory, unlawful, fraudulent, or otherwise prohibited (see our Terms of Service), we may refuse to process, print, or post it. The same stage-based deduction described above applies: 12% if this is identified at the enquiry/review stage before work begins, or 25% (or the advance paid, whichever is lower) if identified after work has already begun.

An advance payment does not guarantee acceptance of material that is subsequently found to be defamatory or otherwise prohibited.

4. After Printing or Posting

Once printing, card preparation, postage purchase, or courier booking has started, cancellation may not be possible because costs have already been incurred.

5. Incorrect Customer Details

Refunds are not guaranteed if the customer submitted an incorrect file, wrong recipient address, invalid PIN code, or incomplete instruction.

6. Service Failure

If we cannot fulfill the order due to an internal issue, we will offer correction, re-processing, or refund depending on the situation.

7. Proof of Distribution and Live Updates

For services that include a WhatsApp video of printed stock or a live distribution video (such as Flyer/Leaflet Bulk Distribution), a WhatsApp or Telegram contact number will be shared with you once your order is confirmed and booked, so proof and updates can be sent directly.

8. Sample Service Requests

Before committing to a large print run, you may request a sample — for example, a single letter printed and posted, or a proof copy sent for your approval — before we proceed with the full order. Contact us with your order details to arrange a sample.

9. Support

Email info@khagatara.com with your order ID for cancellation or refund requests.