Terms of Service

Postman — Khagatara helps customers submit documents, greeting-card instructions, and postal details so we can print, prepare, and post items inside India.

1. Document Review and Prohibited Material

All submitted material must comply with applicable laws and our prohibited-content requirements.

We reserve the right to refuse an order where there is reasonable and properly supported evidence that the submitted material contains unlawful, fraudulent, threatening, abusive, defamatory, or otherwise prohibited content.

Defamatory Material

If material is found to be defamatory based on reasonable and properly available evidence and falls within our prohibited-content requirements, we may refuse to process, print, or post the material.

We are a printing and posting service and are not an authorized business promoter, advertising agency, public-relations agency, or representative of any customer or third-party client.

We do not endorse, verify, recommend, authenticate, or adopt the opinions, claims, statements, allegations, advertisements, or other content contained in customer-submitted material.

The customer remains solely responsible for the legality, accuracy, ownership, and consequences of the material submitted for printing and posting.

2. Customer Responsibility

The customer is responsible for ensuring that:

• They have the right and authority to submit the material for printing.
• The recipient's name and address are correct.
• The submitted material complies with applicable law.
• The material does not infringe copyright, trademark, privacy, publicity, or other rights.
• Any statements, allegations, claims, advertisements, or representations contained in the material are the customer's responsibility.
• The customer has obtained any permissions or approvals required for the material.

We do not independently verify the factual accuracy of customer-submitted content.

3. Advance Payment and Order Processing

For an order requiring printing, sampling, preparation, delivery selection, site visiting, special handling, or other related work, 25% of the estimated total cost is payable in advance before further processing begins.

The estimated total cost may include, where applicable: printing; paper and stationery; sampling or proof preparation; envelope/package preparation; postal or courier charges; delivery arrangements; site visits, where specifically requested or required; special handling; and other services agreed with the customer.

The remaining amount will be calculated based on the actual services and expenses applicable to the order.

An advance payment does not automatically guarantee acceptance of material that subsequently fails our prohibited-content or service requirements.

4. Final Print and Posting

The customer is responsible for providing the final and correct content, instructions, recipient details, and specifications before printing.

Once the material has been finally printed and handed over for posting, dispatch, or delivery, the transaction for that print-and-post order will be treated as completed and closed.

After completion, complaints based solely on subjective dissatisfaction with the content, wording, design, appearance, presentation, partiality, perceived quality, or suitability of the customer-approved material will not ordinarily create a right to a refund or reprinting.

Examples include statements such as:

• "The print does not look good."
• "The result is not what I expected."
• "The presentation is partial."
• "I don't like the appearance after printing."
• "The wording should have looked different."
• "The printed result was not satisfactory."

This does not prevent the customer from reporting a genuine service error attributable to us, such as a clear printing error, incorrect document being printed, material damage caused during our handling, or another objectively verifiable processing error.

We are not responsible for dissatisfaction arising from content supplied or approved by the customer.

5. No Promotional or Endorsement Relationship

Our service is limited to the services expressly ordered by the customer, such as printing, preparation, and posting.

We are not an authorized promoter, advertiser, representative, agent, public-relations service, or business-development representative for customers or third parties, unless a separate written agreement expressly states otherwise.

Printing or posting a document does not constitute our endorsement, approval, verification, recommendation, or acceptance of any statement or claim contained in that document.

6. Restricted Content

Do not upload illegal, harmful, fraudulent, copyrighted-without-permission, or prohibited postal content. We may cancel orders that cannot legally or safely be fulfilled.

7. Contact

For support, email info@khagatara.com with your order ID.